This privacy notice provides information on how Trees and Bees Cornwall Ltd collects and processes your personal data when you complete our ‘contact form’ on our website, send us an email or contact us by telephone.

Trees & Bees Terms & Conditions:

Important information and who we are

Trees and Bees Cornwall Ltd is the controller and responsible for your personal data.

Contact details

Full name of legal entity: Trees and Bees Cornwall Ltd

Name of Data Protection Officer: Ben Rees

Email address: [email protected]

Postal address: 13-15 Commercial Street, Hayle, TR27 4DE

Telephone Number: 07894 139517

1: The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data – such as your name and title
  • Contact Data – such as your telephone number, address and email address
  • Financial Data – such as quotes that have been addressed to you, proof of payment that you may
    send to us
  • Transaction Data – your payment to us will appear on our bank statement and in our accounts
    records
  • Technical Data – this may include details of your property, as well as the equipment that you used to
    communicate with us
    We use different methods to collect data about you, which are explained here: when we receive a
    submission from our “contact us” form on our website, when we receive an email from you, when we
    receive a telephone call from you, or when we speak to you in person and take notes.

2: How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following:

  • To register you as a new customer.
  • To process and deliver your order.
  • To manage your relationship with us.
  • To enable you to participate in a prize draw, competition or complete a survey.
  • To improve our website, products/services, marketing or customer relationships.
  • To recommend products or services which may be of interest to you.

3: How we share your personal data

We may share your personal data with their parties where those parties have been, or may be, asked to subcontract to us to complete the work that you have asked us to undertake. This may include scaffolders, builders, ecologists or other trades. We may also share your data with the local authority (or their agent) where permissions are required to undertake work i.e. tree preservation orders, listed buildings, Natural England regarding presence of bats etc.

4: Website cookies

Standard browsing on our website does not use cookies.

If you choose to leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

5: Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Privacy Policy Last Updated 20th February 2024